⭐ Rated 5/5 by 548+ Happy Customers
🚚 Free Delivery Over $50 Across Lebanon · Cash on Delivery
🏠 4,900+ Homes Made Smarter with Smartio
💬 "Outstanding service — professional, efficient, and thoughtful"
🎤 Most devices work with Alexa, Google & Apple HomeKit/Matter
What are you looking for?
0
0 $
Login / Register
Q A

Frequently Asked Questions

We aim to make your smart home journey as easy as possible. This is why we compiled a list of the most asked questions and their answers in this page.

All products — including Sonoff, Govee, Wyze and every brand we sell — come with a 6-month warranty covering factory defects. If you experience any issues, contact us within the warranty period.
Copy link
We do not have a showroom, we are based online 🌍 and we send orders to you, payment is done on delivery🚚 But we have a pick up location in Dekwaneh area 📍

The exact location is sent AFTER the confirmation of an order, for customers who wish to pick up their order 📦

You can easily place your order on our easy-to-use website and choose the pickup option.

More information about self-pickups can be found here: Self Pickup Information=

Copy link
We ship the orders with Wakilni. They take 2-4 working days to arrive. During the high season, orders take up to 5 working days to arrive. You can learn more by clicking here.
Copy link
If you believe your item is defective, please check this page to learn how to submit a warranty claim.

Copy link
Yes, of course, we are located in Lebanon and our products are available in Lebanon.
Copy link
Monday to Friday: 10 AM – 5 PM. Saturday: 10 AM – 1 PM. Closed on Sundays and public holidays.

Copy link
Place an order on the website and select Self Pickup. Once your order is confirmed, you will receive an SMS when it is ready, along with the Dekwaneh warehouse location.

Copy link
We accept cash on delivery and Whish Money Transfer. When paying via Whish, please include your order number in the payment description.

Copy link
Returns are accepted only for exchanges within 2 weeks of purchase. The item must be in its original packaging and unopened. You can choose an item of same or higher value.

Copy link
Yes, we do. You can pay cash when you receive your order.

Copy link

How to?

There are different options to choose from when you want to add smart lighting to your home. Here they are (you can click on the titles to see the products):

Smart Bulbs

A smart bulb is a type of light bulb that can connect to your home Wi-Fi network or a smart home hub, allowing you to control it remotely using a mobile app, voice commands, or automation. Overall, smart bulbs offer flexibility, convenience, and energy efficiency, allowing you to customize your lighting experience and create a smarter and more comfortable home environment.

PROS: Setup is relatively simple with the bulb approach, and it’s easy to move a bulb to a new fixture if needed.

CONS: The bulbs won’t work if the light is switched off. Most smart bulbs fit in the common E27 light socket (lamba barem), and will not fit in other smaller sockets

Smart Switches and Relays

Smart switches are devices that replace traditional light switches in your home, offering enhanced control and automation capabilities. Smart switches provide an alternative to smart bulbs, offering control and automation at the switch level rather than individual bulbs. This can be beneficial if you have multiple bulbs connected to a single switch or prefer the convenience of controlling all the lights in a room through one switch.

PROS: With a smart switch, you’re free to use whatever bulb you want — perfect if you’re picky about light quality, or if your fixture requires bulbs of a particular size, shape, or style that’s incompatible with smart bulbs. In many cases, your scheduled lighting changes will still run even when the switch is turned off.

CONS: Installation requires DIY skills and is more difficult than smart bulbs, because wiring is needed, and you do not have control over the brightness and colors of the light bulb

You can combine smart switch & smart bulb to get the best of both worlds!

There are other types of smart lightning, that are more use-case-specific.

Smart LED Strips

Smart LED strips are flexible strips with built-in LEDs that can be controlled and customized using a mobile app or a smart home hub. Smart LED strips are a versatile lighting solution that can add vibrant and dynamic lighting effects to your space. They are often used for accent lighting, creating ambiance, or highlighting architectural features. When choosing smart LED strips, consider factors like length, connectivity options, color accuracy, and compatibility with your preferred smart home platform or ecosystem.

Smart Outdoor Lights

Smart outdoor lights, also known as smart outdoor lighting systems, provide advanced control and automation features for your outdoor lighting. Smart outdoor lights provide convenience, security, and energy efficiency by allowing you to control and automate your outdoor lighting according to your preferences and needs. When selecting smart outdoor lights, ensure they are suitable for outdoor use and compatible with your preferred smart home platform or ecosystem.

Smart Gaming Lights

Smart gaming lights are specialized lighting systems designed to enhance the gaming experience by providing dynamic and immersive lighting effects. Smart gaming lights are designed to add visual flair and immersion to your gaming environment, making the gaming experience more engaging and enjoyable. When choosing smart gaming lights, consider compatibility with your gaming platform, the available customization options, ease of integration, and the overall aesthetics and design that align with your gaming setup.

Copy link
To receive notifications on your phone when the EDL (Electricité du Liban) or generator is ON, you can use a smart switch, such as the Sonoff Mini R4/ Sonoff Mini R4 Matter Smart Switch. This device needs to be connected to an indicator light (Témoin Lamp) in your electrical panel, which signals whenever the EDL or generator line is active.

Once set up, the device will show as ONLINE when power is present. If the power source loses connection, it will indicate as OFFLINE after five minutes, and you will receive a notification alerting you to the status change.

This setup allows you to monitor both the grid and generator status accurately and helps you create automation scenes based on each device’s status.

Copy link
There are different ways to monitor the temperature and/or humidity in your room. Here are some examples of sensors that you can use:

    • PROS: Splash-proof and large screen - Battery operated
    • CONS: ZigBee connection - Requires Sonoff ZigBee Bridge Pro

Copy link

Copy link
You have two options:

  • Option A:
    • If your AC saves its power state after electricity is restored, you can use a Sonoff Basic Gen5 Matter to control it ON/OFF and set schedules.
    • If your AC does not save its power after electricity is restored, using a Sonoff Smart Plug or Sonoff Basic will not help and you should check the option B.
  • Option B ( If your AC has an infrared remote):
    • You can use the BroadLink RM4 Mini IR to control it on/off and change its temperature and other settings. Check this video to learn how to use the Broadlink to control your AC.
      • Note: The Broadlink does not remember the state of your AC (just like the remote), it just assumes it. So if the AC is off and you turn it on using the Broadlink app, it will turn on, and if it is on and you turn it on as well from the Broadlink app, it will turn off, because the ON/OFF signal is the same IR signal (unless your AC has separate buttons for on and off).
    • Other option compatible with Apple HomeKit

Copy link

Copy link

Sonoff

You have two options:

  • Option A:
    • If your AC saves its power state after electricity is restored, you can use a Sonoff Basic Gen5 Matter to control it ON/OFF and set schedules.
    • If your AC does not save its power after electricity is restored, using a Sonoff Smart Plug or Sonoff Basic will not help and you should check the option B.
  • Option B ( If your AC has an infrared remote):
    • You can use the BroadLink RM4 Mini IR to control it on/off and change its temperature and other settings. Check this video to learn how to use the Broadlink to control your AC.
      • Note: The Broadlink does not remember the state of your AC (just like the remote), it just assumes it. So if the AC is off and you turn it on using the Broadlink app, it will turn on, and if it is on and you turn it on as well from the Broadlink app, it will turn off, because the ON/OFF signal is the same IR signal (unless your AC has separate buttons for on and off).
    • Other option compatible with Apple HomeKit

Copy link
The Sonoff Basic and Sonoff Mini are smart home devices from Sonoff. Both connect via WiFi and can be controlled remotely using the eWeLink app on your phone. However, there are some key differences:

  • The Sonoff Basic is larger in size and can handle various appliances such as heaters and boilers.
  • The Sonoff MiniR4M is smaller and designed for controlling lights and other small appliances only. Its compact size allows it to fit into a single-gang electrical box behind a light switch.
  • Both devices support remote on/off control, scheduling, and are compatible with Matter.
  • Overall, the main difference between the Sonoff Basic Gen5 and Sonoff MiniR4M is their size and design, with the Mini being more compact for smaller installations.

Copy link
  • The Sonoff Basic Gen5 is a DIY switch, meaning that you will need to use your own wires to link it to input and output.
  • The Sonoff S60 is a smart plug, it does not require any DIY work. You just plug it in your wall outlet.

Copy link

Copy link

Govee

Govee LED strips offer:

  • Vibrant RGBIC technology for multicolor effects.
  • Sync features with music, creating a dynamic atmosphere.
  • Easy customization via the Govee Home App.

Copy link
Yes, Govee lights with music sync features can react to sound and rhythms, making them perfect for parties or relaxing moods.

Copy link
Govee products are versatile and can be used:

  • Indoors for bedrooms, living rooms, and offices.
  • Outdoors for patios or garden lighting (specific outdoor-rated models only).

Copy link
Yes, all Govee products purchased from Smartio Lebanon come with a warranty. Please check the warranty page for specific terms.

Copy link
Govee is a leading brand in smart home technology, offering a wide range of innovative products such as LED light strips, smart bulbs, air quality monitors, and more. Their products are designed to enhance your home with customizable lighting, automation, and smart controls.

Copy link
Govee products can be controlled via:

  • The Govee Home App: Available on iOS and Android, the app provides full customization and control.
  • Voice Assistants: Many Govee products work with Alexa and Google Assistant for hands-free control.
  • Manual Controls: Certain products also have physical buttons for basic functions.

Copy link
Most Govee products operate via Wi-Fi or Bluetooth and do not require a separate hub. Simply connect them to your smartphone using the Govee Home App.

Copy link
Yes, Govee LED lights are user-friendly and come with adhesive backing for simple installation. Just peel, stick, and connect!

Copy link
Smartio accepts cash on delivery and payment via Wish Money. We also provide delivery services across Lebanon and a self-pickup option at our fulfillment center in Dekwaneh.

You can check our Pickup and Delivery page for more information.

Copy link

Alexa

Yes! If you connect smart devices like smart lights, plugs, or switches (such as Sonoff, Govee, etc.), you can control them with your voice through Alexa. For example, you can say, “Alexa, turn off the living room lights,” or “Turn on the water heater,” without moving from your spot!

Copy link
If you find it on your phone’s App Store or Play Store, download it directly from there.

If you cannot find it on your phone’s App Store or Play Store, you can check the guide for Apple [click here] and Android [click here].

Copy link
No, it has to be plugged in.

Copy link
There is no monthly fee to operate Alexa on Amazon Alexa-enabled devices.

Copy link
To use Alexa, you’ll need an Alexa device, like an Echo Dot (a small smart speaker), an Echo Show (a smart screen with a speaker), or an Echo Pop (a compact smart speaker).

Once you have one, you can control everything with just your voice.

For example, you can ask, ‘How’s the weather today in Beirut?’, ‘Add batteries to my shopping list,’ or ‘Play some Fairouz music.’ Alexa makes everyday life easier — whether you want to check the news, set reminders, or control smart home devices around your house.

Copy link
YES, of course it works in Lebanon.

Copy link
Alexa is the virtual assistant — the ‘brain’ you talk to. Echo devices, like the Echo Dot or Echo Show, are the smart speakers and screens that let you interact with Alexa. In short: Alexa is the voice assistant, and Echo is the device that brings Alexa to life.

Copy link