How can I add smart lighting to my home?

There are different options to choose from when you want to add smart lighting to your home. Here they are (you can click on the titles to see the products): Smart Bulbs A smart bulb is a type of light bulb that can connect to your home Wi-Fi network or a smart home hub, allowing you to control it remotely using a mobile app, voice commands, or automation. Overall, smart bulbs offer flexibility, convenience, and energy efficiency, allowing you to customize your lighting experience and create a smarter and more comfortable home environment. PROS: Setup is relatively simple with the bulb approach, and it's easy to move a bulb to a new fixture if needed. CONS: The bulbs won't work if the light is switched off. Most smart bulbs fit in the common E27 light socket (lamba barem), and will not fit in other smaller sockets Smart Switches and Relays Smart switches are devices that replace traditional light switches in your home, offering enhanced control and automation capabilities. Smart switches provide an alternative to smart bulbs, offering control and automation at the switch level rather than individual bulbs. This can be beneficial if you have multiple bulbs connected to a single switch or prefer the convenience of controlling all the lights in a room through one switch. If you want to keep your wall switch and want to put a small smart relay inside the existing wall switch and your wall switch contains one button, then check out the Sonoff MINI R4. your wall switch contains two buttons, then check out the Sonoff DUAL R3. If you want to replace your wall switch by a smart one: you're looking for a 1-2 or 3 buttons, check the Sonoff TX Ultimate Touch Wall Switch, Sonoff SwitchMan M5 Matter Smart Light Switch. you're looking for an all-in-one solution with touch screen and two buttons, check the Sonoff NSPanel. PROS: With a smart switch, you're free to use whatever bulb you want -- perfect if you're picky about light quality, or if your fixture requires bulbs of a particular size, shape, or style that's incompatible with smart bulbs. In many cases, your scheduled lighting changes will still run even when the switch is turned off. CONS: Installation requires DIY skills and is more difficult than smart bulbs, because wiring is needed, and you do not have control over the brightness and colors of the light bulb You can combine smart switch & smart bulb to get the best of both worlds! There are other types of smart lightning, that are more use-case-specific. Smart LED Strips Smart LED strips are flexible strips with built-in LEDs that can be controlled and customized using a mobile app or a smart home hub. Smart LED strips are a versatile lighting solution that can add vibrant and dynamic lighting effects to your space. They are often used for accent lighting, creating ambiance, or highlighting architectural features. When choosing smart LED strips, consider factors like length, connectivity options, color accuracy, and compatibility with your preferred smart home platform or ecosystem. Smart Outdoor Lights Smart outdoor lights, also known as smart outdoor lighting systems, provide advanced control and automation features for your outdoor lighting. Smart outdoor lights provide convenience, security, and energy efficiency by allowing you to control and automate your outdoor lighting according to your preferences and needs. When selecting smart outdoor lights, ensure they are suitable for outdoor use and compatible with your preferred smart home platform or ecosystem. Smart Gaming Lights Smart gaming lights are specialized lighting systems designed to enhance the gaming experience by providing dynamic and immersive lighting effects. Smart gaming lights are designed to add visual flair and immersion to your gaming environment, making the gaming experience more engaging and enjoyable. When choosing smart gaming lights, consider compatibility with your gaming platform, the available customization options, ease of integration, and the overall aesthetics and design that align with your gaming setup.

Can I connect devices to the eWeLink app using the Broadlink RM-MAX?

Yes, you can connect devices to the eWeLink app using the Broadlink RM-MAX.

Can the Sonoff SwitchMan M5 be wired as double direction switches?

Double-direction (2-way) wiring is not supported with this model.

Can I replace the Sonoff MINI-RBS with another model?

You can replace it with the Sonoff Zigbee Smart Roller Shutter.

Can these connectors be used for connecting electrical wires at home with sizes 1.5, 2, and 2.5 mm²?

Yes, they work with hard and soft wires from 0.08 to 4.0 mm².

Does the water leak sensor need Wi-Fi or a specific app?

The sensor requires the Zigbee Bridge Pro to connect to the eWeLink app for notifications.

What is the difference between the Govee Neon Rope Light 2 and other models?

The Govee Neon Rope Light 2 features a more flexible design, upgraded bendable clips, Matter support, and offers smoother and more diffused light compared to other models.

Can the NSPanel work with a gas boiler?

Yes, the NSPanel can work with a gas boiler, but it requires a dry contact relay for safe installation. If there are wires from the NSPanel to the boiler, only the NSPanel and a relay are needed. If not, a Sonoff switch is required for wireless communication.

Does this device control the air conditioner and send notifications when the temperature is set?

Yes, the Sonoff TH Elite 20A can control the air conditioner (turning it on/off) and send notifications based on the temperature you set.

Does the Broadlink RM-MAX support Matter?

No, the Broadlink RM-MAX does not support Matter.

How do I connect the up and down buttons for the roller shutter switch?

You can connect the up and down buttons to control the roller shutter.

Does the sensor have a built-in alarm system?

No, the sensor does not have a built-in alarm; it only sends notifications to your phone through the eWeLink app.

Can I exchange the Govee Neon Rope Light 2?

Yes, exchanges are possible for the Govee Neon Rope Light 2.

Is there a warranty for the NSPanel?

No, the NSPanel does not come with a warranty due to the nature of the device and potential external factors affecting its operation.

How many sensors can the TH Elite support?

Each TH Elite can support only one sensor.

What is the purpose of the detection cable?

The detection cable extends the sensor's detection area to cover a larger space.

Can the Govee Neon Rope Light be submerged in water?

Govee lights cannot be submerged in water, but they can be safely used outside of an aquarium.

Can the NSPanel sync with the TCL app to control the AC?

The NSPanel cannot be linked directly to the TCL app, but if you use a smart switch to control your AC, it can be managed with the NSPanel.

Does the relay need to be installed indoors or can it be used outdoors?

The relay is not waterproof and should be installed indoors or in a protected area.

Can I add more water leak sensors to the same Zigbee Bridge?

Yes, you can add multiple water leak sensors to the same Zigbee Bridge.

Can I control the relay remotely?

Yes, you can control the relay from your mobile phone.

Can the camera record without a microSD card?

The camera cannot record without a microSD card; it is required for recording.

The remote isn't turning on.

The remote does not come with a battery included, so it won't turn on until a battery is inserted.

Can the DIN rail mount be installed directly inside the electrical panel?

The DIN rail can be installed inside the electrical panel by fixing it with screws, although it is not originally designed for the Basic Gen5.

What is the maximum load for the relay?

The maximum load for the relay is 16A.

What are the warehouse working hours for pickup?

The warehouse is open from 10 AM to 5 PM on weekdays, 10 AM to 1 PM on Saturday, and closed on Sunday.

Can I use the Mini Duo to trigger other devices?

Yes, you can use the button on the Mini Duo to trigger scenes or other devices.

Can I control the heater automatically with the Sonoff Basic Gen5?

Yes, you can use the Sonoff Basic Gen5 to control the heater ON/OFF automatically.

Is the Govee TV Backlight compatible with 80 inch TVs?

No, the Govee TV Backlight is not compatible with 80 inch TVs; it is designed for 55-65 inch TVs.

What is the diameter of the Govee Pendant Light?

The Govee Pendant Light has a diameter of about 30 cm.

How long can I record a scene on eWeLink?

Recording length depends on your phone's storage and app limitations. If using a MicroSD card, it records until full. With a cloud plan, clips are usually limited to around 6 minutes.

Is the lamp's behavior related to battery level?

Yes, the Govee Lamp 2 JBL can adjust its behavior based on power consumption and battery percentage.

Can I use this thermometer to automate devices like a Sonoff plug or a fan based on temperature readings?

Yes, you can create scenes to automate devices such as turning on a Sonoff plug or a fan when a specific temperature is reached. For accurate readings, ensure the sensor is placed at the appropriate height.

Is there a Govee WiFi temperature sensor with a display?

The only Govee sensor with a built-in display is Bluetooth-only and does not support WiFi.

What socket type is compatible with the bulb?

Smartio confirmed that the bulb is compatible with E27 screw types.

The lamp is experiencing issues like flickering and color changes. What could be the cause?

These issues may be due to power stability, such as low voltage or an unstable extension cable. Ensure all wires are firmly connected.

Is the outdoor model cuttable?

No, the outdoor model must not be cut as it is IP65 rated.

What does the microSD card enable?

The microSD card enables 24/7 recording directly on the camera and allows for easy playback.

Does Smartio offer a power adapter for the Sonoff CAM Slim Gen 2?

The power adapter is currently out of stock.

Can the COB strip light be connected to another strip?

Yes, the COB strips can be connected to each other.

Will these work for my kids' escape room? How many do I need?

Smartio suggested the Mini Panel Lights would work fine, but did not specify a quantity.

What is the pickup location for the Govee lamp?

The pickup location is at the Wakilni warehouse in Dekwaneh.

Can I install the circuit breaker for my water heater?

Yes, you can install the circuit breaker to manage the water heater.

Is there a wall-mounted screen to control all devices?

Smartio suggested the NSPanel Pro for controlling devices and clarified the difference between the NSPanel Pro and the NSPanel Switch.

How is the Sonoff S60 connected?

The Sonoff S60 connects to WiFi and operates with a wired USB power connection.

Does the motion sensor work with Zigbee?

Yes, the motion sensor is compatible with Zigbee.

Which switch is compatible with Legrand? Type 80 or 86? Which one fits in the chassis?

The smart switch will replace your Legrand switch completely. The fit depends on your current back box; you should measure the width of your current switch.

Which switch is compatible with Legrand? Type 80 or 86?

The smart switch will replace your Legrand switch completely.

Do the GU10 bulbs sync with the backlight?

Yes, they sync automatically with the backlight using the application.

How can the door/window sensor alert me of motion?

The sensor can send notifications to your phone when it detects motion, alerting you when someone enters a room.

Smartio Lebanon | Your Smart Home Questions Answered

6-Month Warranty All products covered

Cash on Delivery Pay when you receive

100% Original Products Official distributor

Free Delivery On orders $50+

Peace of Mind

Yes — every product we sell is 100% original. Smartio is Lebanon's exclusive authorized distributor for Govee. All other brands we carry (Sonoff, Wyze, CloudEdge, and others) are sourced through official channels. No counterfeits, no gray-market items — just the real thing, backed by a warranty.

No. Our most popular option is cash on delivery — you pay the driver only when your order arrives at your door. You can also pay via Whish transfer or by card on our website, but you are never required to pay before your order is in your hands.

Every product is covered by a 6-month warranty against factory defects. If something is not right, message us on WhatsApp with a short video of the issue. We will assess it quickly and arrange a free replacement if it is a factory fault — no extra cost, no complications.

We accept exchanges within 14 days of purchase, provided the item is unopened and in its original packaging. We do not offer cash refunds — exchanges only, for items of equal or higher value. Opened items cannot be returned unless they have a confirmed factory defect covered under warranty.

We have been serving customers across Lebanon since our launch and have fulfilled thousands of orders. We are Lebanon's official Govee distributor, and our after-sales team is available by WhatsApp to help you every step of the way — before, during, and after your purchase. You can also read our customer reviews on Facebook and Google Maps.

Delivery & Pickup

We offer three ways to receive your order:

Regular Delivery — 2–4 working days, free on orders over $50
Express Delivery — within 24 working hours (same day if you order before 12:00 PM) in Greater Beirut & Metn
Self-Pickup — collect from our Dekwaneh, Metn warehouse; you will receive an SMS when your order is ready

Yes, always. Our driver will call you directly on your phone before arriving. Your order will never be left unattended at your door.

Regular delivery takes 2–4 working days. Express delivery is available in Greater Beirut & Metn and arrives within 24 working hours (same day if you order before 12:00 PM). We will send you an update when your order ships.

Our Dekwaneh, Metn warehouse is open Mon–Fri 10am–5pm · Sat 10am–1pm · Sun closed. It is closed on Sundays and official holidays.

Yes. A driver, family member, or friend can collect your order — they just need to show your Order ID at the warehouse. You will receive an SMS with the pickup location once your order is ready.

We deliver across Lebanon. Express delivery is available in Greater Beirut & Metn. For other regions, regular delivery applies. Not sure about your area? Message us on WhatsApp with your location and we will confirm your options.

Ordering & Payment

The fastest way is directly on our website at smartioleb.com — it qualifies you for free delivery on eligible orders and takes only a few minutes. Prefer help? Message us on WhatsApp and we will complete the order together. We just need your name, email, and delivery address.

Cash on delivery — pay the driver when your order arrives (our most popular option)
Whish mobile money transfer
Credit or debit card when ordering through our website

Yes — message us on WhatsApp as soon as possible. We can cancel or adjust your order before it is dispatched. Once the driver is on the way, we will do our best to coordinate any changes.

Yes. We send official PDF invoices after delivery. For company orders, provide us with your company name and MOF registration number and we will include it on your invoice.

Just your first name, last name, email address, and delivery address. That is all we need — we handle the rest.

Yes — orders above $50 qualify for free regular delivery across Lebanon. Express delivery and self-pickup fees are shown at checkout.

Products & Setup

It depends on the brand:

Govee products → download the Govee Home app (free, iOS & Android)
Sonoff and compatible devices → download the eWeLink app (free, iOS & Android)

Download the app while you wait for your order — setup takes only a few minutes once the device arrives.

Most smart home devices require a 2.4 GHz WiFi network. If your router broadcasts both 2.4 GHz and 5 GHz bands, connect your phone to the 2.4 GHz band during the initial setup of the device. After setup, your phone can switch back to 5 GHz.

Smart devices automatically reconnect to WiFi once power is restored — no action needed on your part. You can also configure each device through its app to resume a specific state (on or off) after a power cut. Some devices even support sending you a notification when power comes back.

No — memory cards are sold separately. A microSD card is required to enable local recording and access your playback history. Without a card, cameras can display a live view only, with no recordings stored. We sell compatible 128GB microSD cards as an add-on to any camera order.

Zigbee-based devices — such as door and window sensors, motion sensors, certain smart switches, and water valves — do not connect to WiFi directly. They require a Zigbee hub or bridge to communicate with your phone. If you are purchasing Zigbee devices and do not already have a compatible hub, let us know and we will include the right one in your order.

Most products are designed for easy self-installation:
• LED strips, smart bulbs, and plug-in devices — plug and play, no tools needed
• Smart cameras — mount with included hardware, straightforward setup
• Smart switches and circuit breakers — basic electrical wiring required; we recommend using a licensed electrician for safety

Need a technician recommendation? Message us on WhatsApp and we can connect you with someone.

Yes. Many of our products support integration with Amazon Alexa and Google Home for voice control. Govee and Sonoff devices also support Matter, which allows them to work across multiple smart home ecosystems. Compatibility details are listed on each product page.

Contact & Store

We are 100% online — no showroom or retail store. You can browse all products with full specifications, photos, and videos on our website. Our Dekwaneh warehouse is for order pickup only, not for product browsing.

The fastest way is WhatsApp. We are available for product questions, order placement, delivery updates, troubleshooting, and after-sales support. You can also send us a message through our website.

Monday – Friday: 10:00 AM – 5:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday: Closed

Outside working hours? Leave us a WhatsApp message and we will get back to you as soon as possible.

We would genuinely appreciate it. A 5-star review on our Facebook page or Google Maps helps other Lebanese customers feel confident ordering from us. It takes under a minute and makes a real difference for a small business. Thank you.

Still have a question?

Message us on WhatsApp — we usually reply within 15 minutes during business hours.

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