Return & Warranty Policy
Here's exactly how returns, exchanges, and warranty claims work at Smartio — no fine print, no surprises.
The short version
If you only read one section, read this one. Everything below is just the detail.
- No cash refunds. We offer exchanges and store credit — not money back.
- Changed your mind? Items must be unopened and in their original packaging.
- Something defective under warranty? We replace it free of charge.
- Return shipping is on you for change-of-mind returns. If the item arrived faulty or wrong, we cover it.
- Keep your order ID. It's how we find your order fast and sort things out.
Returns — when you change your mind
Sometimes a product isn't quite the fit you hoped for. Here's when you can swap it and how to get started.
What's eligible
- Returned within 14 days of delivery.
- Unopened, unused, and in the original sealed packaging.
- Complete with all accessories, cables, and manuals.
- Backed by proof of purchase — your order ID.
What's not eligible
- Items that have been opened or used.
- Products damaged after they were delivered to you.
- Anything missing its original packaging or accessories.
- Special orders placed specifically at your request.
We confirm
We check eligibility and walk you through the exchange or store credit options.
You ship it back
Return shipping for change-of-mind returns is covered by you. Faulty or wrong items? That's on us.
Warranty — when something stops working
If a product fails because of a manufacturing fault, we'll make it right. Here's what's covered and what isn't.
What's covered
- 6 months of coverage from the delivery date.
- Genuine factory and manufacturing defects.
- The original owner who purchased from Smartio.
- Replacements carry the longer of 3 months from the replacement date or the time left on the original warranty.
What's not covered
- Physical damage — drops, water, or excessive heat.
- Lost or stolen devices.
- Damage from lightning or power surges.
- Claims with no proof of purchase.
- Products used outside Lebanon.
We diagnose
Our team reviews the video and confirms whether it's a covered defect.
We replace it
If it's a covered manufacturing defect, your replacement is free of charge.
Cancelling an order
Need to call it off? It depends on whether your order has left our hands yet.
Free to cancel
If your order hasn't shipped yet, just message us and we'll cancel it at no cost.
Delivery fee applies
Once the courier is on the way, the delivery fee is charged via Whish, since the trip has already started.
Still have questions?
Our team is one message away. Tell us what you need and we'll sort it out together.