Pickup & Delivery Info

When shopping with Smartio, you have the option to pick up your order from our warehouse, or have it delivered.

 

    Self-Pickup

    Β During the checkout process, you have the option to select the Wakilni Yellow Store in Sin El Fil as your pickup location. The precise address will be shown to you after you place the order.

    • Due to the high load, self-pickup orders need up to 3 hours to be ready. Please let us know if you need to pick up your order sooner, to expedite the processing.
    • Your order will remain available for pickup for a duration of three business days. Following this period, the system will automatically cancel the order.
    • An SMS notification will be sent to you once your order is ready for pickup.
    • The warehouse working hours are:
      • 8 AM – 5PM during weekdays.
      • 8 AM – 1 PM on Saturday.
      • Closed on Sunday and official holidays.
    Delivery (FREE for orders exceeding $30)

    We aim to deliver your orders in the most effective way.

    Delivery is done with Wakilni Delivery Services, and your order usually takes 1-3 working days to reach you in case of free delivery. The delivery driver will contact you before coming. You will receive an SMS with your tracking number once the order is sent to you. During the high season (around Christmas, Valentine, Adha, etc), your order might take more time to reach you.

    You will receive an SMS with a tracking link. Visit the link to track the status of your order.

    Same Working Day delivery

    If you choose Same Working Day delivery, your order will reach you in the same day only if:

    • The address is in Greater Beirut, Jnah, Hazmieh, Sin El Fil, and Dora (map is below).
    • The order is placed during a working day.
    • The order is placed before 4:00 PM on weekdays or 12:00 PM on Saturday.

    Notes:

      • If the order is placed after the aforementioned times, then it will be delivered on the next working day.
      • If you place an order outside the supported zone and choose Same Working Day delivery, you will be contacted and notified that the delivery is not possible in the same working day, and the extra fee will be deducted from your order.
      • The delivery driver will contact you before coming.

    Same-Day delivery zone