Warranty
Warranty Policy
If a product fails because of a manufacturing fault, we make it right. Here's exactly what's covered, what isn't, and how to make a claim — no fine print.
Last updated June 2026
6-month
Warranty coverage
Genuine factory defects are covered for a full 6 months from the delivery date.
Free
Replacements
A covered defect gets the product or component replaced at no charge.
3-month
On replacements
A replacement carries 3 months, or the time left on your original warranty — whichever is longer.
The short version
If you only read one section, read this one. Everything below is just the detail.
- We replace, we don't refund. A covered defect gets a free replacement of the product or component — not money back.
- 6 months from delivery. Genuine manufacturing defects are covered for the original owner who bought from Smartio.
- Replacements stay covered. Your replacement carries the longer of 3 months or the time left on the original warranty.
- Keep your order ID. Your proof of purchase is how we verify the warranty and sort the claim fast.
- Every brand we sell is covered. Govee, Wyze, Sonoff and the rest all carry the same 6-month Smartio warranty against factory defects — even Sonoff, which has no manufacturer warranty of its own in Lebanon.
What's covered — and what isn't
Smartio warrants that your product is free from defects in materials and workmanship for 6 months from the delivery date.
What's covered
- 6 months of coverage from the delivery date.
- Genuine factory and manufacturing defects in materials or workmanship.
- The original owner who purchased the product from Smartio.
- A free replacement of the defective product or component.
- Replacements carry the longer of 3 months from the replacement date or the time left on the original warranty.
What's not covered
- Claims submitted beyond the 6-month warranty period.
- Claims without valid proof of purchase.
- Products physically located outside Lebanon.
- Lost or stolen devices.
- Free items — received in a giveaway, donation, promotion, or as samples.
- Physical damage — falls, water, extreme temperatures, or use against the product documentation.
- Acts of nature — lightning, floods, fires, or power surges.
How to make a claim
Think something failed under warranty? It takes three quick steps — all over WhatsApp.
2
We diagnose
Our team reviews the video and confirms whether it's a covered manufacturing defect.
3
We replace it
If it's a covered defect, your replacement is free of charge — product or component.
Need to make a warranty claim?
Our team is one message away. Send your order ID and a short video, and we'll take it from there.