What is your warranty policy?

Warranty overview

Every product you buy from Smartio is covered by our own 6-month warranty against manufacturing defects, starting from the delivery date. This covers every brand we sell, including Sonoff, which has no manufacturer warranty of its own in Lebanon.

If a covered product fails, we replace the product or the faulty component free of charge. The warranty does not include cash refunds.

What is not covered

The warranty does not cover physical damage, water damage, power surges, products without valid proof of purchase, or products received free as samples or prizes.

Read the full warranty policy, including the complete list of exclusions and how long replacements stay covered: smartioleb.com/warranty

How to make a claim

Send us a message on WhatsApp at +961 71 791 103 with your order ID and a short video showing the problem. We will review it and reply with the next step.

Step by step: How to file a warranty claim with Smartio?