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What is your return policy?

Please note that at this time, refunds are not possible. Only replacements with items of the same or higher value are accepted. The following terms are applicable for any products that You purchased with Us

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Smartio.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Smartio, accessible from SmartioLeb.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

Cancelling before your order has shipped

You are entitled to cancel Your Order before it was shipped, without incurring any extra fees.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Cancelling after your order has shipped

In the case where you cancel after your order has been sent for delivery, the delivery fee is incurred on you, because we are charged for the delivery fee of your order once we send it, and it is not re-imbursable.

The delivery fee has to be sent to us using Whish Money. The transfer details will be messaged to you in this case.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging and never opened.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. In areas outside Beirut/Metn, a delivery fee and a return fee (same value as delivery fee) are required, whereas inside Beirut Metn, only the delivery fee is applied.

Contact Us

If you have any questions about our Returns Policy, please contact us:

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