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How to submit a return to Smartio?
To initiate a return with Smartio, please follow these steps:
- Make sure your order is eligible for return. Eligibility is defined on the Return Policy page.
- WhatsApp Us the Required Details: Send us a WhatsApp message with the necessary information to start your return process.
- Include the Following Details:
- Order Number: Find this on your order confirmation/receipt, which was sent to your email.
- Email Address: Use the email associated with your Smartio order.
- Return Item and Quantity: Provide information about the item(s) and quantity that should be returned from the original order.
- Proof of Unopened Product(s): Include proof that the product(s) has not been opened or used. This may include clear photos and videos showing the product’s packaging.
- Reason for Return: Let us know the reason for your return.
Please be aware of the following important details:
- We do not offer refunds.
- After we validate that the order is eligible for return, you can place a new order for the item of equal or higher value.