How to submit a return to Smartio?

To initiate a return with Smartio, please follow these steps:

1. Make sure your order is eligible for return. Eligibility is defined on the Return Policy page.
2. WhatsApp Us the Required Details: Send us a WhatsApp message with the necessary information to start your return process.
3. Include the Following Details:
   • Order Number: Find this on your order confirmation/receipt, which was sent to your email.
   • Email Address: Use the email associated with your Smartio order.
4. Return Item and Quantity: Provide information about the item(s) and quantity that should be returned from the original order.
5. Proof of Unopened Product(s): Include proof that the product(s) has not been opened or used. This may include clear photos and videos showing the product’s packaging.
6. Reason for Return: Let us know the reason for your return.

Please be aware of the following important details:

• We do not offer refunds.
• After we validate that the order is eligible for return, our driver delivers the exchange and collects the original item in the same visit. You pay the delivery fee, an equal return fee, and any price difference for a higher-value item.