Self-Pickup Information

• You can choose to pick up your order from our warehouse in Sin El Fil. We will share the exact location after you place your order.
• Due to the high load, self-pickup orders need up to 1 hour to be ready. Please let us know if you need to pick up your order sooner, to expedite the processing.
• You will receive an email with the exact location after you place your order.
• Your order will remain available for pickup for a duration of three business days. Following this period, the system will automatically cancel the order.
• An SMS notification will be sent to you once your order is ready for pickup.
• For self-pickup orders under $10, a small extra fee of $2 is added. This helps us cover the Wakilni costs associated with preparing and handling your order. We appreciate your understanding.
• The warehouse working hours are:
  • 10 AM – 5PM during weekdays.
  • 10 AM – 1 PM on Saturday.
  • Closed on Sunday and official holidays.

FAQs

1: How long do I need to wait for my self-pickup order to be ready?

• Self-pickup orders require up to 1 hour to be prepared due to high demand. Please inform us if you need your order sooner to facilitate expedited processing.

2: Will I be informed about where to pick up my order?

• Yes, you will receive an email with the exact pickup location after placing your order.

3: How long will my order be available for pickup?

• Your order will be available for pickup for three business days. Orders not picked up within this timeframe will be automatically canceled by the system.

4: How will I know when my order is ready for pickup?

• You will receive an SMS notification once your order is ready.

5: What are the warehouse working hours?

• The warehouse operates from 10 AM to 5 PM on weekdays, and 10 AM to 1 PM on Saturdays. It is closed on Sundays and official holidays.

6: What if I can’t pick up my order within three business days?

• If you are unable to pick up your order within this period, please contact us to make alternative arrangements. Note that orders not picked up within the specified timeframe are subject to cancellation.

7: Can someone else pick up my order on my behalf?

• Yes, you can authorize someone else to pick up your order. Please ensure they have your order ID.

8: Why is there an extra fee on my order?

• For orders under $10 with the Self-Pickup option, there will be an extra 2$ fee. This helps cover the Wakilni cost of preparing and handling your order. Thank you for understanding! To avoid the fee, you can increase your order total to $10 or more, or choose a different shipping method.