Free Delivery $50+ Cash on Delivery Dekwaneh Pickup WhatsApp Support

Privacy Policy

Last updated: June 2026

Smartio (“us”, “we”, or “our”) operates smartioleb.com (the “Site”). This page explains, in plain language, what information we collect, why we collect it, and how we look after it. We keep this short on purpose — we only collect what we need to get your order to you.

What we collect, and why

Most of our orders are cash on delivery. To prepare and deliver your order, we collect your name, phone number, and delivery address. We use your phone number to confirm your order on WhatsApp before we ship, and we share your name, address, and phone number with the delivery company that brings your order to your door — only to complete your delivery.

If you contact us, we may also keep your email address and the messages you send, so we can help you and follow up.

Photos you share with us

Sometimes customers send us photos — for example to show how a product was set up, to ask a question, or to report an issue. We use these photos only for the purpose you sent them, such as assisting you or improving our service.

We will never publish or share a photo you sent us without first asking for your permission. If we would like to feature your photo, for example on our website or social media, we will reach out and ask you, and we will only post it if you say yes.

When you give us permission to post a photo, we will make every effort to hide private details such as faces, names, addresses, and anything else that could identify you or anyone else, unless you have specifically asked us to keep them visible.

Log data

Like most websites, we collect information your browser sends when you visit the Site (“Log Data”). This may include your device’s Internet Protocol (“IP”) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, and similar statistics. We use this to keep the Site working well and to understand what’s useful.

Cookies

Cookies are small files that may include an anonymous unique identifier, sent to your browser and stored on your device. Like many sites, we use cookies to collect information. You can set your browser to refuse cookies or to tell you when one is being sent. If you don’t accept cookies, some parts of the Site may not work properly.

How we protect your information

The security of your personal information matters to us. No method of transmission over the Internet, or method of electronic storage, is 100% secure — but we use commercially reasonable measures to protect your information, and we don’t keep more than we need.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes take effect once posted on this page, so please check back occasionally. Continuing to use the Site after a change means you accept the updated policy.

Questions?

If you have any questions about this Privacy Policy, message us on WhatsApp or email hello@smartioleb.com. A real person will get back to you.