Warranty Policy
If a product has a factory fault, we replace it free and pay the delivery. Here is what is covered, what is not, and how to make a claim.
The short version
If you only read one section, read this one. Everything below is just the detail.
- A factory fault is replaced free. We pay the delivery both ways. When the same item is in stock, our driver brings the new one and collects the faulty one in the same visit.
- We replace, we don't refund. A covered defect gets a free replacement of the product or component - not money back.
- Not sure if it is a fault? Our driver collects it for a free check. If nothing is wrong, we bring it back free and help you set it up.
- Every brand we sell is covered. Govee, Wyze, Sonoff and the rest all carry the same 6-month Smartio warranty against factory defects - even Sonoff, which has no manufacturer warranty of its own in Lebanon.
- 6 months from delivery. Genuine manufacturing defects are covered for the original owner who bought from Smartio.
- Replacements stay covered. Your replacement carries the longer of 3 months or the time left on the original warranty.
- Keep your order ID. It is your proof of purchase, and it helps us handle your claim quickly.
What's covered - and what isn't
Smartio warrants that your product is free from defects in materials and workmanship for 6 months from the delivery date.
What's covered
- 6 months of coverage from the delivery date.
- Genuine factory and manufacturing defects in materials or workmanship.
- The original owner who purchased the product from Smartio.
- A free replacement of the defective product or component, with the delivery paid by us both ways.
- Replacements carry the longer of 3 months from the replacement date or the time left on the original warranty.
What's not covered
- Claims submitted beyond the 6-month warranty period.
- Claims without valid proof of purchase.
- Products physically located outside Lebanon.
- Lost or stolen devices.
- Free items - received in a giveaway, donation, promotion, or as samples.
- Physical damage - falls, water, extreme temperatures, or use against the product documentation.
- Acts of nature - lightning, floods, fires, or power surges.
How to make a claim
Think something failed under warranty? It takes three quick steps - all over WhatsApp.
We diagnose
Our team reviews the video and confirms whether it's a covered manufacturing defect. If the video is not enough, our driver collects it for a free check.
We replace it
If it is a covered defect, we replace the product or component free and pay the delivery.
Need to make a warranty claim?
Send your order ID and a short video on WhatsApp. Our team replies the same day during business hours.