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Question 1

How can I add smart lighting to my home?

Accepted Answer

There are different options to choose from when you want to add smart lighting to your home. Here they are (you can click on the titles to see the products):
Smart Bulbs
A smart bulb is a type of light bulb that can connect to your home Wi-Fi network or a smart home hub, allowing you to control it remotely using a mobile app, voice commands, or automation. Overall, smart bulbs offer flexibility, convenience, and energy efficiency, allowing you to customize your lighting experience and create a smarter and more comfortable home environment.

PROS: Setup is relatively simple with the bulb approach, and it's easy to move a bulb to a new fixture if needed.

CONS: The bulbs won't work if the light is switched off. Most smart bulbs fit in the common E27 light socket (lamba barem), and will not fit in other smaller sockets
Smart Switches and Relays
Smart switches are devices that replace traditional light switches in your home, offering enhanced control and automation capabilities. Smart switches provide an alternative to smart bulbs, offering control and automation at the switch level rather than individual bulbs. This can be beneficial if you have multiple bulbs connected to a single switch or prefer the convenience of controlling all the lights in a room through one switch.

 	If you want to keep your wall switch and want to put a small smart relay inside the existing wall switch and

 	your wall switch contains one button, then check out the Sonoff MINI R4.
 	your wall switch contains two buttons, then check out the Sonoff DUAL R3.


 	If you want to replace your wall switch by a smart one:

 	you're looking for a 1-2 or 3 buttons, check the Sonoff TX Ultimate Touch Wall Switch, Sonoff SwitchMan M5 Matter Smart Light Switch.
 	you're looking for an all-in-one solution with touch screen and two buttons, check the Sonoff NSPanel.



PROS: With a smart switch, you're free to use whatever bulb you want -- perfect if you're picky about light quality, or if your fixture requires bulbs of a particular size, shape, or style that's incompatible with smart bulbs. In many cases, your scheduled lighting changes will still run even when the switch is turned off.

CONS: Installation requires DIY skills and is more difficult than smart bulbs, because wiring is needed, and you do not have control over the brightness and colors of the light bulb

You can combine smart switch & smart bulb to get the best of both worlds!

There are other types of smart lightning, that are more use-case-specific.
Smart LED Strips
Smart LED strips are flexible strips with built-in LEDs that can be controlled and customized using a mobile app or a smart home hub. Smart LED strips are a versatile lighting solution that can add vibrant and dynamic lighting effects to your space. They are often used for accent lighting, creating ambiance, or highlighting architectural features. When choosing smart LED strips, consider factors like length, connectivity options, color accuracy, and compatibility with your preferred smart home platform or ecosystem.
Smart Outdoor Lights
Smart outdoor lights, also known as smart outdoor lighting systems, provide advanced control and automation features for your outdoor lighting. Smart outdoor lights provide convenience, security, and energy efficiency by allowing you to control and automate your outdoor lighting according to your preferences and needs. When selecting smart outdoor lights, ensure they are suitable for outdoor use and compatible with your preferred smart home platform or ecosystem.
Smart Gaming Lights
Smart gaming lights are specialized lighting systems designed to enhance the gaming experience by providing dynamic and immersive lighting effects. Smart gaming lights are designed to add visual flair and immersion to your gaming environment, making the gaming experience more engaging and enjoyable. When choosing smart gaming lights, consider compatibility with your gaming platform, the available customization options, ease of integration, and the overall aesthetics and design that align with your gaming setup.

Question 2

Can I connect devices to the eWeLink app using the Broadlink RM-MAX?

Accepted Answer

Yes, you can connect devices to the eWeLink app using the Broadlink RM-MAX.

Question 3

Can the Sonoff SwitchMan M5 be wired as double direction switches?

Accepted Answer

Double-direction (2-way) wiring is not supported with this model.

Question 4

Can I replace the Sonoff MINI-RBS with another model?

Accepted Answer

You can replace it with the Sonoff Zigbee Smart Roller Shutter.

Question 5

Does the water leak sensor need Wi-Fi or a specific app?

Accepted Answer

The sensor requires the Zigbee Bridge Pro to connect to the eWeLink app for notifications.

Question 6

Can these connectors be used for connecting electrical wires at home with sizes 1.5, 2, and 2.5 mm²?

Accepted Answer

Yes, they work with hard and soft wires from 0.08 to 4.0 mm².

Question 7

What is the difference between the Govee Neon Rope Light 2 and other models?

Accepted Answer

The Govee Neon Rope Light 2 features a more flexible design, upgraded bendable clips, Matter support, and offers smoother and more diffused light compared to other models.

Question 8

Does this device control the air conditioner and send notifications when the temperature is set?

Accepted Answer

Yes, the Sonoff TH Elite 20A can control the air conditioner (turning it on/off) and send notifications based on the temperature you set.

Question 9

Can the NSPanel work with a gas boiler?

Accepted Answer

Yes, the NSPanel can work with a gas boiler, but it requires a dry contact relay for safe installation. If there are wires from the NSPanel to the boiler, only the NSPanel and a relay are needed. If not, a Sonoff switch is required for wireless communication.

Question 10

Does the Broadlink RM-MAX support Matter?

Accepted Answer

No, the Broadlink RM-MAX does not support Matter.

Question 11

How do I connect the up and down buttons for the roller shutter switch?

Accepted Answer

You can connect the up and down buttons to control the roller shutter.

Question 12

Does the sensor have a built-in alarm system?

Accepted Answer

No, the sensor does not have a built-in alarm; it only sends notifications to your phone through the eWeLink app.

Question 13

Can I exchange the Govee Neon Rope Light 2?

Accepted Answer

Yes, exchanges are possible for the Govee Neon Rope Light 2.

Question 14

How many sensors can the TH Elite support?

Accepted Answer

Each TH Elite can support only one sensor.

Question 15

Is there a warranty for the NSPanel?

Accepted Answer

No, the NSPanel does not come with a warranty due to the nature of the device and potential external factors affecting its operation.

Question 16

What is the purpose of the detection cable?

Accepted Answer

The detection cable extends the sensor's detection area to cover a larger space.

Question 17

Can the Govee Neon Rope Light be submerged in water?

Accepted Answer

Govee lights cannot be submerged in water, but they can be safely used outside of an aquarium.

Question 18

Can the NSPanel sync with the TCL app to control the AC?

Accepted Answer

The NSPanel cannot be linked directly to the TCL app, but if you use a smart switch to control your AC, it can be managed with the NSPanel.

Question 19

Does the relay need to be installed indoors or can it be used outdoors?

Accepted Answer

The relay is not waterproof and should be installed indoors or in a protected area.

Question 20

Can I add more water leak sensors to the same Zigbee Bridge?

Accepted Answer

Yes, you can add multiple water leak sensors to the same Zigbee Bridge.

Question 21

Can I control the relay remotely?

Accepted Answer

Yes, you can control the relay from your mobile phone.

Question 22

Can the camera record without a microSD card?

Accepted Answer

The camera cannot record without a microSD card; it is required for recording.

Question 23

The remote isn't turning on.

Accepted Answer

The remote does not come with a battery included, so it won't turn on until a battery is inserted.

Question 24

Can the DIN rail mount be installed directly inside the electrical panel?

Accepted Answer

The DIN rail can be installed inside the electrical panel by fixing it with screws, although it is not originally designed for the Basic Gen5.

Question 25

What is the maximum load for the relay?

Accepted Answer

The maximum load for the relay is 16A.

Question 26

What are the warehouse working hours for pickup?

Accepted Answer

The warehouse is open from 10 AM to 5 PM on weekdays, 10 AM to 1 PM on Saturday, and closed on Sunday.

Question 27

Can I control the heater automatically with the Sonoff Basic Gen5?

Accepted Answer

Yes, you can use the Sonoff Basic Gen5 to control the heater ON/OFF automatically.

Question 28

Can I use the Mini Duo to trigger other devices?

Accepted Answer

Yes, you can use the button on the Mini Duo to trigger scenes or other devices.

Question 29

Is the Govee TV Backlight compatible with 80 inch TVs?

Accepted Answer

No, the Govee TV Backlight is not compatible with 80 inch TVs; it is designed for 55-65 inch TVs.

Question 30

What is the diameter of the Govee Pendant Light?

Accepted Answer

The Govee Pendant Light has a diameter of about 30 cm.

Question 31

Is the lamp's behavior related to battery level?

Accepted Answer

Yes, the Govee Lamp 2 JBL can adjust its behavior based on power consumption and battery percentage.

Question 32

What is the cable length?

Accepted Answer

The cable length is 50 cm.

Question 33

Can I use this thermometer to automate devices like a Sonoff plug or a fan based on temperature readings?

Accepted Answer

Yes, you can create scenes to automate devices such as turning on a Sonoff plug or a fan when a specific temperature is reached. For accurate readings, ensure the sensor is placed at the appropriate height.

Question 34

How long can I record a scene on eWeLink?

Accepted Answer

Recording length depends on your phone's storage and app limitations. If using a MicroSD card, it records until full. With a cloud plan, clips are usually limited to around 6 minutes.

Question 35

The lamp is experiencing issues like flickering and color changes. What could be the cause?

Accepted Answer

These issues may be due to power stability, such as low voltage or an unstable extension cable. Ensure all wires are firmly connected.

Question 36

Is the outdoor model cuttable?

Accepted Answer

No, the outdoor model must not be cut as it is IP65 rated.

Question 37

Is there a Govee WiFi temperature sensor with a display?

Accepted Answer

The only Govee sensor with a built-in display is Bluetooth-only and does not support WiFi.

Question 38

What socket type is compatible with the bulb?

Accepted Answer

Smartio confirmed that the bulb is compatible with E27 screw types.

Question 39

Can the COB strip light be connected to another strip?

Accepted Answer

Yes, the COB strips can be connected to each other.

Question 40

Will these work for my kids' escape room? How many do I need?

Accepted Answer

Smartio suggested the Mini Panel Lights would work fine, but did not specify a quantity.

Question 41

What is the pickup location for the Govee lamp?

Accepted Answer

The pickup location is at the Wakilni warehouse in Dekwaneh.

Question 42

Can I install the circuit breaker for my water heater?

Accepted Answer

Yes, you can install the circuit breaker to manage the water heater.

Question 43

What does the microSD card enable?

Accepted Answer

The microSD card enables 24/7 recording directly on the camera and allows for easy playback.

Question 44

Does Smartio offer a power adapter for the Sonoff CAM Slim Gen 2?

Accepted Answer

The power adapter is currently out of stock.

Question 45

Is there a wall-mounted screen to control all devices?

Accepted Answer

Smartio suggested the NSPanel Pro for controlling devices and clarified the difference between the NSPanel Pro and the NSPanel Switch.

Question 46

Which switch is compatible with Legrand? Type 80 or 86?

Accepted Answer

The smart switch will replace your Legrand switch completely.

Question 47

Do the GU10 bulbs sync with the backlight?

Accepted Answer

Yes, they sync automatically with the backlight using the application.

Question 48

How can the door/window sensor alert me of motion?

Accepted Answer

The sensor can send notifications to your phone when it detects motion, alerting you when someone enters a room.

Question 49

Can I use the sensor to control the temperature and humidity?

Accepted Answer

Yes, the sensor can be used to monitor temperature and humidity levels.

Question 50

Does the SNZB-04P require a battery?

Accepted Answer

Yes, the SNZB-04P operates on batteries.

Question 51

How is the Sonoff S60 connected?

Accepted Answer

The Sonoff S60 connects to WiFi and operates with a wired USB power connection.

Question 52

Does the motion sensor work with Zigbee?

Accepted Answer

Yes, the motion sensor is compatible with Zigbee.

Question 53

Which switch is compatible with Legrand? Type 80 or 86? Which one fits in the chassis?

Accepted Answer

The smart switch will replace your Legrand switch completely. The fit depends on your current back box; you should measure the width of your current switch.

Question 54

Do the circuit breakers need a DIN rail mount for installation?

Accepted Answer

The DIN rail is not originally made for the Basic Gen5, but it can be installed inside the electrical panel using screws.

Question 55

What if I have issues with the product?

Accepted Answer

If there’s an issue, you can report it within the 6-month warranty period.

Question 56

Do I need a hub for the smart water valve?

Accepted Answer

Yes, you need a Zigbee Hub like the Sonoff Zigbee Bridge Pro to use the smart water valve.

Question 57

Does the Sonoff MINIR4M work with smart home assistants?

Accepted Answer

Yes, the Sonoff MINIR4M is compatible with both Alexa and Apple HomeKit.

Question 58

Is there a solution for controlling multiple loads?

Accepted Answer

You can use the Sonoff Dual Channel or 4CH device, along with a contactor for each load.

Question 59

Does this sensor need a bridge to work?

Accepted Answer

Yes, the sensor requires a bridge to connect multiple sensors.

Question 60

How easy is the installation of the RGB LED strip, and does it come with a remote control?

Accepted Answer

The installation of the RGB LED strip is very easy, and while it does not come with a remote control, it can be controlled using the Govee Home app or a physical controller attached to the light.

Question 61

What is the cable length of the Sonoff Soil Moisture Sensor?

Accepted Answer

The cable length is 50 cm.

Question 62

Can we try one unit first to ensure it works with our setup?

Accepted Answer

Smartio confirmed that two units are needed, but the customer can start with one to test compatibility.

Question 63

Can I use the sensor to monitor the water temperature in a bottle placed outdoors?

Accepted Answer

Yes, the sensor can be used to monitor water temperature and can be placed above the bottle.

Question 64

Will these work for my kids' escape room? How many do I need?

Accepted Answer

Smartio suggested the Neon Rope Light would work fine, but did not specify a quantity.

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